Refund policy
1. How do I return an item?
If you are within 30 days of receipt, to arrange for a return, complete the online Backyard/Fitness RMA Request Form. If you are outside of the 30 days of receipt, and feel this is a warranty issue, please complete the online Warranty Request Form. Click here to read more about the product warranties. Once submitted, the team will review your case and contact you within 5 business days regarding next steps. The team can help set up a return shipping label for your convenience. Please allow 1–2 weeks for processing, once they receive your returned item(s). The money will be refunded back to the credit card that you used for your original purchase.
2. What is your return policy for Fitness Trampoline products?
If you decide that your Fitness product is not right for you once it ships and up to 30 days of receipt, the return process is easy. The product must be in saleable condition, with original packing materials. We will refund your purchase price, minus return shipping costs (from your location to our return warehouse). Not shipping in the original box can be very costly and greater than the amount you were quoted based on original box size. A $20 restocking fee may be deducted from your refund for any trampoline boxes and a $10 restocking fee for any accessory boxes.
3. What does not qualify for a refund?
The following types of items do not qualify to be returned for a refund:
- Items received damaged or defective goods - we will happily replace such items with the same item at no cost to you.
- Items returned without prior written authorization (RMA) from JumpSport or returned more than 30 days after delivery of the product(s) to you.
- Items attempting to be returned "freight collect."
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Items not purchased directly from JumpSport or through the bounti USA website
4. Can I refuse to accept delivery or cancel a shipped order?
JumpSport is always concerned about your satisfaction. However, should you decide to cancel a shipment in progress or refuse delivery of an item legitimately ordered from them, then a credit will be issued for the item as provided for in the Return Policy. If you are refusing delivery because the shipment appears damaged, please rather accept delivery of your item(s), and contact JumpSport immediately if there is a concern. UPS will still pick up your package to return it if they are contacted within 24 hours. Contact the Customer Service department at 1-888-567-5867 to discuss your concerns, and they will do their best to remedy the situation. However, if you still want to return your item(s), it can be arranged for UPS to pick them up from you.
5. What is the warranty period for JumpSport products?
The warranty terms and periods of eligibility are differentiated by product and/or component. For your reference, you can see warranty information on our warranty and product details page here.
