Warranties & Product Details
Warranties & Product Details
By making a purchase from bounti USA, you acknowledge and agree to have read and understood ALL the terms and clauses stated in this policy.
Product Specific Warranties
Definitions:
“Private Use”: This term refers to the utilization of a fitness trampoline by an individual owner for personal fitness within the privacy of a home environment. It implies that the equipment is not shared with the public or used in a professional setting, thereby typically experiencing lower frequency and intensity of use.
“Commercial Use”: This implies the employment of a fitness trampoline within a professional fitness setting such as a gym, studio, or health club. Here, the equipment is accessed by a diverse clientele, characterized by multiple users of varying body weights, and is subject to frequent and intensive use throughout its operational lifespan. The fitness trampoline in such a setting is designed to withstand higher usage demands and accommodate users within the specified weight capacity of the model.
FITNESS TRAMPOLINE MODELS:
JumpSport 200 Series Fitness Trampolines (220, 250 and 230F)
Private Use Warranty:
Steel Frame & Legs – Lifetime
Mat & EnduroLast 2-Knot Cords – 2 years
All other components – 1 year
NOTE: the 200 Series Models is NOT intended for Commercial Use.
Do not exceed the maximum weight limit of 225lb
Fitness Trampoline Details:
Height – approx. 12.5”
Diameter of the frame – 39”
Model 220 and 230F:
The diameter of the mat – approx. 32.5”
Weight of the trampoline – approx. 21lb
Model 250:
The diameter of the mat – approx. 35”
Weight of the trampoline – approx. 22lb
JumpSport 300 Series Fitness Trampolines (350, 370, and 350F)
Private Use Warranty:
Steel Frame & Legs – Lifetime
Model 350 & 350F: Mat and EnduroLast 3-Knot Cords – 3 years
Model 370: Mat and EnduroLast 4-Knot Cords – 4 Years
All other components – 1 year
Commercial Use Warranty:
Steel Frame & Legs – 5 years
Model 350 & 350F: Mat & EnduroLast 3-Knot Cords – 12 months
Model 370: Mat & EnduroLast 4-Knot Cords – 18 months
All other components – 1 year
Do not exceed the maximum weight limit of 275lb.
Fitness Trampoline Details:
Height - approx. 12.5”
The diameter of the frame - approx. 39”
Model 350 & 350F:
The diameter of the mat - approx. 32.5”
Model 350:
Weight of the trampoline - approx. 21lb
Model 350F:
Weight of the trampoline - approx. 22lb
Model 370:
The diameter of the mat - approx. 35”
Weight of the trampoline - approx. 22lb
JumpSport 300 Pro Series Fitness Trampolines (350 Pro, 370 Pro)
Private Use Warranty:
Steel Frame & Legs – Lifetime
Mat & EnduroLast 4-Knot Cords – 4 Years
All other components – 1 year
Commercial Use Warranty:
Steel Frame & Legs – 5 years
Mat & EnduroLast 4-Knot Cords – 18 months
All other components – 1 year
Do not exceed the maximum weight limit of 300lb.
Fitness Trampoline Details:
Height - approx. 12.5”
The diameter of the frame - approx. 39”
Weight of the trampoline - approx. 22lb
Model 350 Pro: diameter of the mat – approx. 32.5”
Model 370 Pro: diameter of the mat - approx. 35”
JumpSport 400 Series Fitness Trampolines (430)
Private Use Warranty:
Steel Frame & Legs – Lifetime
Mat & EnduroLast 2-Knot Cords – 2 years
All other components – 1 year
Note: the 400 series model is NOT intended for Commercial Use.
Do not exceed maximum weight limit of 275lb
Fitness Trampoline Details:
Model 430:
Height – approx. 12.5”
The diameter of the frame – approx. 44”
The diameter of the mat – approx. 38.5”
Weight of the trampoline – approx. 21lb
JumpSport 500 Pro Series Fitness Trampolines (570 Pro, 550F Pro)
Private Use Warranty:
Steel Frame & Legs – Lifetime
Mat & EnduroLast Extra Firm 4-Knot Cords – 5 Years
All other components – 1 year
Commercial Use Warranty:
Steel Frame & Legs – 5 years
Mat & EnduroLast Extra Firm 4-Knot Cords – 18 months
All other components – 1 year
Do not exceed the maximum weight limit of 325lb.
Fitness Trampoline Details:
Height - approx. 12.5”
The diameter of the frame - approx. 44”
Model 570 Pro: Weight of the trampoline - approx. 25lb
Model 550F: Weight of the trampoline – approx. 26lb
Model 570 Pro: diameter of the mat – approx. 40.5”
Model 550F: diameter of the mat – approx. 38.5”
Support Handles
All components – 1 year
Handle Details:
6 Adjustable Height Settings – 30” to 40”
Warranty Information:
Validity of Warranty Claims
Mat and cord warranties are limited to one replacement during the applicable period.
Only models in the 300 and 500 Series of Fitness Trampolines are approved for commercial use.
How Do I Submit a Warranty Review Request?
Please make sure your item is still under warranty, as reviewed above, and complete the online Warranty Request Form. Once submitted, the team will review your case and contact you within three business days regarding next steps. Please be sure to completely fill in all information requested, and be sure to attach the Proof of Purchase and all photos as required.
*For international customers please reach out to the store or seller your direct purchase was made from. All international re-sellers outside the U.S. or Canada process their own warranties and their customers are subject to their policies
If you are within 30 days of receipt, to arrange for a return, click here to read more about our refund policy.
Prohibited Actions
Chemical Exposure
Users must avoid contact between the product and any kind of harsh chemicals. This includes abrasive cleaning agents or any substances that could degrade the materials through chemical reaction, abrasion, or other forms of damage.
Environmental Protection: It is crucial to keep the product indoors and not leave it outdoors where it would be subjected to weather or environmental elements. Exposure to conditions such as rain, moisture, direct sunlight, or wind could deteriorate the product's integrity and functionality.
NOTE: These definitions serve to clarify the types of activities that are not allowed with the product to preserve its condition and extend its usable life.
Warranty Exclusions
Commercial/public use of 200 Series and 400 series models.
Damages from accidents, unauthorized modifications, or unfortunate circumstances such as fire, theft, or water damages.
Missing, Damaged or Defective Merchandise
JumpSport takes great pride in the products they offer. They are constantly evaluating the quality control of the products, and the packaging and shipping methods. Please inspect all components prior to assembly to insure that you do not have any missing, damaged, or defective parts. If you have a discrepancy, please call Customer Service at 1-888-567-5867 within 5 days of delivery of merchandise, to report any missing, damaged, or defective parts. JumpSport will take prompt action to remedy the situation.
The process is as follows:
- If a part is missing, it will be sent to you right away via USPS Priority Mail or UPS Ground (depending on the size of the part).
- If a part is damaged or defective, a replacement will be sent to you and you will be provided with instructions on what to do next. It may be requested that you dispose of the part, or it will be arranged to have it picked up at no charge to you. Please keep all original packing materials, in case an item needs to be returned.
JumpSport does not pay for the cost of unauthorized repairs or returns. Please note that unidentifiable or unauthorized returns will be refused. All returns must have a Return Merchandise Authorization (RMA) number issued by JumpSport (see Return Policy for more information).
If you are not assembling your purchase yourself, check to be sure all parts are included and in good condition prior to the scheduling of a third party to assemble your purchase. JumpSport is not responsible for any installation costs incurred as a result of missing, damaged, or defective parts.
